Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 178 million mobile customers, 28 million fixed-network lines, and 20 million broadband lines in more than 50 countries. It provides fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business and corporate customers.
Also for Deutsche Telekom, the highly relevant topic of Artificial Intelligence plays an increasingly important role. Why is that? AI advances its business by automating everyday tasks, thereby enabling employees to concentrate on creating value and solving more complex problems. Furthermore, it benefits its customers through smoother processes and faster, more accurate solutions.
In brief, AI is used in different areas of Deutsche Telekom, ranging from customer service to the planning for expansion of the fiber-optic network. More information on how the Deutsche Telekom uses Artificial Intelligence can be found here (https://www.telekom.com/en/company/digital-responsibility/details/how-telekom-uses-artificial-intelligence-524374)
Dealing with new technologies in its daily operations, Deutsche Telekom must consider the impact caused by Artificial Intelligence as well: while AI opens many opportunities on the one hand, it also involves challenges on the other. In order to gover the correct use of AI, Deutsche Telekom developed its own policy for digital ethics consisting of nine guidelines. It defines, how the company wants to deal with Artificial Intelligence and how it will develop its AI-based products and services in the future. An overview of the nine guidelines can be reviewed here (https://www.telekom.com/en/company/digital-responsibility/details/artificial-intelligence-ai-guideline-524366).